Assistance Programme for Centennial Software Partners
| “Know
and Understand All Your Assets” |
We are independent consultants specialising in Centennial Software’s Discovery software solution (and DeviceWall). We have nearly 10 years experience of Discovery and nearly 3 years of DeviceWall.
We do not work directly with end-users, however we work with new and existing Centennial Software Partners to make up shortfalls in resources or technical expertise.
We offer technical services for:
- Pre-Installations
- Pre-Sales Support
- Installation Planning
- Technical Support Services
- Installations and Post-Installation Configuration
We
also offer customised data solutions based upon the Discovery datasets
We have almost 10 years experience with the leading IT Asset Management solution from Centennial Software and 3 years experiences of their DeviceWall solution.
Recently
we have specialised in assisting new and upcoming resellers of Discovery
in many european locations.
Almost every new partner can sell the solution if the customer wants it badly enough, the trick is conveying the right amount of experience to the customer when perhaps you don't have it. Our consultants - trained and qualified by Centennial Software - know the software inside out and back to front.
Pre-Sales Support
Answering the all important pre-sales questions and convincing the customer that solutions can do what they want, even when they don't understand the benefits.
Small installations are very quick and easy, but large installations can take quite some planning, with different departments within the organisation having to co-operate in order to successfully install the solution.
Installations and Post-Installation Configuration
Actually carrying out the installation for the customer, while they are looking over your shoulder is not the best time to learn the solution. Our "buddy" system, ensures you get the best qualified consultant to install the solution on your behalf while your own engineers learn on the job.
Finally, we offer full helpdesk and technical support services on your behalf.
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